Change…

…is in the works.

Last night all I could think about was Nathan’s health insurance and was anxiously awaiting an appropriate time to call regarding the HMO that was assigned to us. I woke up this morning easier than usual but had my cup of coffee anyway (because it tastes that good).

I was going to make the phone call at 9 am but being that Nathan is usually getting his treatments at this time I either had to call at 10 am when he would napping or attempt to get through at 8:30 am. Since I had been anxious to get things settled all night long, I figured I would call immediately and pray that I would be able to speak with the Health Benefits Coordinator (HBC) at that time.

In the end I was on hold for about 20 minutes but I finally got through to a HBC. I explained Nathan’s medical circumstances and how I do not desire for him to change specialists. This is the last thing that I would want being that his group has been getting to know him for the past 7 months. Equally important, I have been getting to know Nathan’s team of specialists and do not want to go through it all over again with a brand new team.

Apparently the HMO that I requested is the only HMO that is not offered in my county. Luckily I double checked with the Respiratory Center that Nathan attends for the other participating HMO and requested that Nathan be switched as soon as possible. The HBC submitted all the paperwork manually because there was some problem with the electronic submission, I think, it was a little hard to hear and understand. So until I receive a new insurance card and policy I will hope and pray that this so-called paperwork makes it to where it needs to be.

I am a little disappointed that I had to cancel Nathan’s appointment for Wednesday because I was going to discuss the results of Nathan’s first Pulmonary Function Test (PFT) with the doctor. I will have to be patient. It is better to wait and reschedule the visit than to receive an enormous and surprise bill for services not covered by the HMO that is not accepted by the group.